Business

Putting the Customer First: The Importance of Surveys for Professional Services

What used to be a rarity is now commonplace: companies want your feedback. Whether you buy a product online, see a health care professional, or have your accountant provide tax advice, you likely expect to receive a follow-up email or text asking…


Navigating the Ups and Downs Through Online Reputation Management

Reputation plays an integral role in a business’ success or failure. A negative review or poor experience can spread like wildfire in today’s digital world, making online reputation management a must when companies are crafting their marketing…


Showing Gratitude with a Strong Customer Appreciation Strategy

Businesses need to show customers that they appreciate their business or risk losing market share over time. Having a strong customer appreciation strategy is essential to building a solid foundation for your business. Companies need to go the extra…


How to Energize Your Professional Services Marketing

Actionable tips to elevate your marketing efforts and drive business opportunities. Professional services firms are different than typical retailers in that they do not sell a tangible product per se; you aren’t walking out the door with the keys to…


Driving Business Growth Through Referral Marketing

There are numerous ways to drive business growth. Today, we focus on one of the most powerful marketing tools, referral marketing. Think about how often you share your opinions with others when it comes to the best restaurants, doctors, financial…


Don’t Let Your Personal Brand Suffer During Self-Quarantine

As I look back over the past three months, I realize that the way we work is forever changed due to the restrictions of the global pandemic. Most of us dislike change, particularly when it is forced upon us, but we adapt. The ways we market our…


Why a CRM is Essential for Businesses

If the Coronavirus pandemic has taught us anything, it’s that we need to be prepared for the unexpected. As businesses scrambled to adapt to the “new normal” of selling and promoting their products and services under restrictive guidelines, those…


Pandemic Marketing 101: Marketing (and Adapting) in the Age of COVID-19

As I sit at my desk and reflect on how much the world has changed in such a short amount of time, I recall the lyrics of Bob Dylan’s classic song, “The Times They Are A-Changin’.” The song is a call to action that summed up the feelings of the…


Start from Within: Selling Employees on Your Brand through Internal Marketing

Businesses spend an exorbitant amount of time and money, selling their products and services to customers. After all, this is what keeps the revenue flowing and drives business growth. But a critical aspect of marketing that many businesses overlook…


Keeping a Pulse on the Client: The Importance of Surveys for Small Businesses

When you buy a product online or take your car to the dealership for service, almost immediately, an email or text pops up, asking you about your experience. Large businesses are always asking for feedback to gauge how they are doing and where there…